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Privacy Policy

First Radio Sales Limited ('us', 'we') is committed to protecting and respecting your privacy.

This policy (the 'Privacy Policy') sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

This Privacy Policy also contains our policies on cookies.

For the purpose of the General Data Protection Regulations 2018 (the 'Act'), the data controller is First Radio Sales Ltd, Carn Brea Studios, Barncose Industrial Estate, Redruth, Cornwall, TR15 3RQ

1. Consent

Your use of this Website signifies your consent to us collecting and using personal information about you as specified below in accordance with this Privacy Policy. Should we choose to change our Privacy Policy for any reason, the changes will be posted on this Website, so that you are always kept informed of how we collect and use your personal information, and when we may disclose it.

2. The information we collect and how we use it

2.1 We may collect and process the following data about you:

i. information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website (if required), subscribing to any service offered by us or posting material on this Website. We may also ask you for information when you enter a competition or promotion and when you report a problem with our Website;

ii. if you contact us, we may keep a record of that correspondence;

2.2 We use information held about you in the following ways:

i. to ensure that content from our Website is presented in the most effective manner for you and for your computer;

ii. to allow you to participate in interactive features of our Website, when you choose to do so; and

2.3 Where you have opted to allow us, we may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone

3. How do we protect your information?

3.1 We are serious about guarding the security of your personal details. We have strict security procedures covering the storage and disclosure of your information in order to prevent unauthorised access and to comply with the Act. This means that sometimes we may ask you for proof of identity before disclosing any personal information to you.

3.2 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

4. IP Addresses and Cookie Policy

4.1 We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

4.2 For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our Website and to deliver a better and more personalised service. They enable us:

i. to estimate our audience size and usage pattern;

ii. to store information about your preferences, and so allow us to customise our Website according to your individual interests;

iii. to speed up your searches; and

iv. to recognise you when you return to our Website.

4.3 You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our Website.

4.4 Please note that our advertisers may also use cookies, over which we have no control.

4.5 On 25th May 2018, new rules came into force regarding cookies. These rules require that cookies can only be placed on devices where the user has given their consent. We use the following types of cookies on this website:

Essential cookies - These cookies are essential to allow you use our websites and include Session cookies. Session cookies expire when you end your web browser session. Specifically, we set a session cookie after a user fills in an entry form, so that the user cannot fill in the form on more than one occasion.

3rd Party Advertising cookies - These types of cookies may collect information about the types of pages that you visit in order to serve you with relevant advertising. The tracking system is anonymised and therefore it does not know who you are; it simply uses the limited information available to it to serve adverts to you, which it believes are relevant.

Tracking / User Analysis cookies - We use 3rd party companies to track how many users we have, and which pages are most popular. These tools include Google Analytics provided by Google. You can find out more about these cookies on the Google Developers website

You have the ability to accept or decline cookies using your web browser, but please be aware that for some parts of our websites to work you will need to accept cookies. Cookies can be removed or declined by changing your web browser settings. For more information please visit www.allaboutcookies.org. First Radio Sales is a 3rd party sales house contracted to administer this web page on behalf of the broadcaster. Find out more about the EU Directive on Cookies here.

5. Access to information

5.1 You have the right to access any personal information that you have submitted to us. We reserve the right to charge a small fee for each request made by you for us to provide you the details of the personal information we hold about you.

5.2 You can withdraw your consent for us to hold your details by writing to or emailing us, including your name and full address, requesting a full removal of your details from our database.

6. Disclosures

We have a responsibility to keep your information confidential and we take all reasonable care to prevent any unauthorised access to your personal data. We do not disclose information that you may give, such as name, address, telephone number or e-mail address to any outside companies.

However, we reserve the right to access and disclose individually identifiable information to comply with applicable laws and lawful government requests, to operate its systems properly or to protect itself or its users.

Our ICO Data Protection Certificate Number is Z8069659 and is renewed every year.

7. Contacting Us

If you have any questions or concerns about our use of your personal information please contact us by e-mailing info@firstradio.co.uk

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52% of our listeners don’t listen to any other local commercial radio

RAJAR/IpsosMORI/RSMB PE Mar 2018